Can I return items within 14 days?

Yes! If you are not satisfied with your item you can return your item within 14 days after your purchase. If you need help with the return of an item, e-mail us or contact us by social media.

Returns must be unused, in the state you received them and in the original packaging. It may take a few business days for your return to reach Shibui Design. Once we have received the return, we will inspect the item, and your refund will be processed.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Can I return items after 14 days?

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Can I exchange items?

Yes! If you need help with the exchange of an items, e-mail us or contact us by social media.
We can exchange your item, subject to availability, within 14 days of receipt of your order. 
Exchanges outside of this period will not be accepted.

Exchanged items will only be dispatched after the exchanged goods have been received and undergone a quality control check. Once your exchanged good is received and inspected, we will send you an email to notify you that we have received your exchanged item. We will also notify you of the approval or rejection of your exchange.

Where to send returns

The return address is shown on your invoice. If in any case you cannot find the return address, contact us via our contact form.